Barclays Online Bank-are they the best internet bank out there? That’s what you are about to find out. Here is a quick and UNBIASED review of their online banking interface and customer service.
Interface
There are good points and bad points about it. Let’s start with the good.
Ease of use
By all accounts this interface is quite simple to read and understand… and it generally gets very high ratings in overall usability. It won’t take you a week to figure out, like it does some platforms.
Speed
This is where the Barclays Online Bank interface suffers a little. Often times the speed can be lacking with this interface–while it’s not the slowest out there, it’s FAR from the fastest.
Security
The security is quite good-you are in no danger of your personal data being stolen. Of course, larger banks nowadays are generally strong in the security department so don’t put alto of stock into this.
Reliability
This is another potential question mark. Quite simply, many have had the experience of not being able to log in to their account due to problems on Barclays’ end, which is a bit surprising for a bank of their size and caliber.
What about the customer service?
Obviously this is a big issue with banks today. Many banks outsource their phone service to other countries where the English is-shall we say-lacking.
But while Barclays also outsources their service, the generally screen their employees quite well. As a result you can except to get your questions answered quite quickly.
Conclusion
On the whole Barclays Online Bank has a good quality interface. It has it’s positives and negatives, but overall it gets the job done.
This entry was posted on Sunday, March 7th, 2010 at 9:18 pm and is filed under Banking. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
